Our Quality Approach

In NPGROUP Pursuit of Quality and Modern Health Service is More Than a Goal, It Is a Lifestyle Focused on Improving the Lives of Patients

NP GROUP Health Care Institutions using the phrase “From Science to Health” and with professional staff speeded up the Quality Management System as from 2009 realized its first goal by receiving ISO 9001:2008 Quality Management System certification.

Nowadays, all action plans prepared for the management of organizational change are led by quality approaches. For this reason, actions and strategies prepared in regard with the corporate Quality Management System has an important place. The main reason for this is that models of quality management support safe healthcare services each and every time by providing dramatically awareness and speed for corporate activities.

Within the framework of the Quality Management System, concepts like quality, patient’s satisfaction, constant improvement, patient and employee safety, planning corrective and preventive actions, and ethics in health begin to hold an important place in the minds of employees. Thus, employees learn to look from a different point of view at the institution.

The First Neuropsychiatry Hospital That Configures Its Quality Management According To JCI (Joint Commission International) Standards, Ministry of Health Service Quality Standards and ISO 9001:2008 Standards

In addition to being the first the Neuropsychiatry Hospital, NPISTANBUL, with stability and confidence in the work of the Quality Management System at all organizational levels, once again declared the scientific leadership.

NPISTANBUL Neuropsychiatry Hospital, by including all of the patients and their relatives, and its employees into the Quality Management System works, supports the philosophy of continuous quality improvement. Because NPISTANBUL’s most important principle is patient-oriented service.

As a result of periodic, self-improving committee meetings and inspections, all the managers have more information about activities of other units and by applying process management approach all units work in cooperation and coordination with each other instead of being isolated.

Evidence-Based Process Performance Management

Overall improvements in terms of resources and planning activities are supported by the Senior Management of the NPISTANBUL Neuropsychiatry Hospital. Being the main purpose of the Quality Management System, the principle of continuous improvement is monitored with the “Process Performance Measurement System” which is being improved each day by the Quality and Human Resources Unit.

In order to measure and improve process performance, Quality and Human Resources Unit and related managers defined “Quality Indicators” in accordance with JCI (Joint Commission International) Standards, Ministry of Health Service Quality Standards and ISO 9001:2008 Standards.

Quality indicators are determined by taking into consideration NPGROUP's vision, mission, quality objectives, main service processes, the needs of patients and staff. The following characteristics are taken into account in determining priorities:

• High-volume activities: Activities that occur often and involve large numbers of patients and staff
• High-risk activities: conditions such as injury or infection as a result of wrong application or no application
• Problem-prone activities: Activities which tend to create problems or complications for the patient or staff, when applied.

Indicators determined as per NPGROUP's administrative and clinical processes have focused on following priority issues:

1. Evaluation of patients
2. Laboratory services
3. Radiology and diagnostic imaging services
4. Usage and management of drugs
5. Drug negligence and near-miss events
6. Usage of anesthesia and sedation
7. The availability, traceability, content and usage of patient records
8. Infection prevention, control, surveillance and reporting
9. Clinical research
10. Purchasing process of supplies needed routinely and vital drugs needed by the patients
11. Mandatory activity reports as per laws and regulations
12. Risk management
13. Resource utilization management
14. Patients’ and their relatives’ expectations and satisfaction
15. Employees’ expectations and satisfaction
16. Patient demographics and clinical diagnoses
17. Prevention and control of events that threaten the safety of patients, their relatives and employees

Each and Every Time Right, Reliable Diagnosis and Treatment

In the light of all these activities, while improving quality documentation system and coordination between the activities, integrated service approach, increased governance, standardization, quality awareness, coordination and participation reduce errors. In terms of service registration and sustainability, consistency increases. In this way, the error rate is as close to zero as possible. In NPİSTANBUL Neuropsychiatry Hospital, Neuropsychiatric Clinical Pathways, in accordance with international and national references, specific to diagnosis and treatment groups are prepared meticulously. Thus, while creating a treatment plan of patients, any medical practice is not skipped.

Patient and Employee Safety Oriented Infrastructure and Facility Design

With a smart building technology specially designed as per neuropsychiatric patient profiles, patient safety is provided at every stage. All medical and administrative measures have been taken. These measures are evaluated periodically with Infrastructure, Facilities and Risk Management Program.

Especially for inpatient treatment in the field of neuropsychiatry, facility infrastructure is of great importance. Patient safety must be ensured. NPİSTANBUL Neuropsychiatry Hospital has been designed with the infrastructure to support the safety of patients, their relatives and employees. During JCI audit, NPİSTANBUL Neuropsychiatry Hospital has received a full score about facility safety from inspectors and has been praised in this regard.